Careers
Brow Chic is a brow & lash studio locatED in the Twin Cities.
NOW HIRING!
FRONT DESK RECEPTION/ SUPPORT STAFF
25- 30 HOURS A WEEK / MUST BE AVAILABLE DAYTIME, EVENINGS & SOME SATURDAYS
SALARY STARTS AT $16/HOUR DEPENDING ON EXPERIENCE
Job description
We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services.
Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email, text or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.
Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.
Responsibilities
Warmly greet clients, walk them to the proper beauty station and offer your assistance
Book and confirm appointments via phone, email and text
Process transactions (cash, credit cards and gift cards)
Offer beverages and chat with clients who are in the waiting area
Welcome walk-ins, answer questions about services and schedule appointments based on availability
Inform clients about new services and discounts
Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
Update client records with contact details, appointments and services offered
Maintain a tidy reception area
Assist management with product ordering
Complete daily cleaning duties
Assist management with social media
Requirements and skills
Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
Hands-on experience with office equipment, like printers and POS systems
Familiarity with processing transactions
Excellent communication abilities (verbal, phone and email) with a customer service attitude
Solid organization and record-keeping skills
An ability to remain calm under stressful circumstances
High School diploma